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Higher Learning Research Communications

Digital Object Identifier

10.18870/hlrc.v16i1.1630

Abstract

Objective: In this study, we address the communication barriers between academics and international students using a phenomenological approach. The aim of the study is to examine in depth the communication barriers faced by these two groups in the education process and to develop solutions for these barriers.

Method: The qualitative data obtained from semi-structured interviews with 42 academics and 50 international students were analyzed using the MAXQDA 20 package program.

Results: In the study, four themes and sub-codes related to these themes were identified: (1) academics’ communications problems with international students, (2) solution suggestions for academics’ communication problems, (3) international student communication problems, and (4) students’ suggestions for improving communication.

Conclusions: The findings show that communication barriers are mostly caused by language barriers, cultural differences, and deficiencies in academic and administrative expectations. Academics reported that language barriers made student engagement and course comprehensibility difficult, while students reported language barriers, lack of cultural awareness, and difficulties in adapting to educational approaches. Differences in academic expectations lead to barriers of mutual understanding and communication for both academics and students.

Implications: Suggestions for solutions include strengthening language development programs, increasing the cultural awareness of academics, and expanding mentoring programs that support the adaptation process of international students. This study draws attention to the need to create a more effective and inclusive communication environment in today’s education systems, where international student mobility is increasing. It is of great importance for educational institutions to develop comprehensive strategies to overcome language and cultural barriers and to find solutions to such communication barriers.

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