Attrition is a persistent concern across online campuses. Because online programs often attract greater numbers of nontraditional, diverse students, attrition issues can especially impact learners from underrepresented groups. Modifications in language and communication, starting with the course syllabus, can create a foundation for an inclusive and supportive learning community. We describe our own process of revising the syllabus template within a counselor education program at a large, online university, via the Student Experience Project (SEP). We offer recommendations for current and future practice and concrete suggestions for higher education faculty members across disciplines.