Date of Conferral

11-20-2025

Date of Award

November 2025

Degree

Doctor of Public Administration (D.P.A)

School

Business Administration

Advisor

Cheryl Lentz

Abstract

Abstract A lack of effective corporate social responsibility (CSR) strategies among corporate leaders can contribute negatively to their efforts to catalyze employees' satisfaction to reduce turnover. Corporate leaders can help their organization by adopting CSR strategies to increase employees' satisfaction to reduce turnover. Based on the transformational leadership theory, the purpose of this qualitative case study was to explore effective CSR strategies retail leaders use to catalyze employees' satisfaction to reduce turnover.Based on the functional areas of leadership, the participants selected for this studywere eight first- and second-level managers in the sports retail industry in the Midwest United States who successfully implemented effective CSR strategies to catalyze employees' satisfaction to reduce turnover. Data were collected using semistructured interviews with participants virtually and a focus group of four participants in person. During the thematic analysis, four themes emerged: (a) communication, (b) good work environment, (c) compensation, and (d) personal relationships. The main recommendation was for corporate leaders to emphasize communication and personal relationships with employees to foster employees' wellbeing and commitment in the organization to boost performance. The implications for positive social change include the potential for corporate leaders to foster more effective and empathetic leadership, thereby improving both the work environment for the retail sport industry professionals and the quality of care provided to benefit employees and the local community workforce. The social change will help leaders to shape excellent working conditions, better wages, and safe working conditions.

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