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International Journal of Applied Management and Technology

ORCID

0009-0002-5100-8734

Abstract

This paper presents a case study of a quality enhancement process of a small business school in the United Arab Emirates. The research explores this specific quality enhancement process with a focus on why it is implemented by the case institution and how it achieves quality improvement. The case quality enhancement process is an internal institutional approach that deviates from the Scottish Enhancement-Led Institutional Review approach. Articulation of the process is conducted from policy and practice. The articulation provides deeper and clearer understanding of the approach to quality enhancement, how it achieves quality improvements, and the leadership’s justifications for adopting the approach. Justifications for the adoption include compliance with regulations, institutional transformation, quality improvement, and evidencing the quality improvement activities.

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