ORCID
0000-0002-0866-8326
Abstract
Leaders within local government organizations do not understand how to achieve expected and desired benefits from the implementation of enterprise resource planning (ERP) systems. The lack of alignment between social and technical elements in ERP implementation continues to depress organizational productivity. The prime objective of our quantitative correlational study was to examine whether social and technical elements increase use and productivity in ERP implementation. Sociotechnical systems theory provided the theoretical basis for our study. We examined six dimensional variables relating to ERP implementation. Our key findings indicated positive significant relationships between ERP and information sharing, between ERP system quality and ease of ERP use, and between ERP system quality and organizational productivity. Further studies could examine other dimensions that could ensure ERP sustainability in other government organizations.
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Business Administration, Management, and Operations Commons, Business and Corporate Communications Commons, Management Information Systems Commons, Organization Development Commons, State and Local Government Law Commons, Technology and Innovation Commons
