Date of Conferral

2020

Degree

Doctor of Business Administration (D.B.A.)

School

Business Administration

Advisor

Lisa M. Kangas

Abstract

According to a study by the Society of Petroleum Engineers, oil and gas industry experts estimated a loss of 231,000 years of cumulative experience and knowledge due to retirements. Strategies to improve knowledge management initiatives are important for oil and gas industry business leaders seeking to maintain, sustain, and develop knowledge in their organizations. Grounded in knowledge creation theory, the purpose of this qualitative single case study was to explore strategies that business leaders use to improve knowledge management initiatives with their employees in an oil and gas company located in Lagos, Nigeria. Data were collected from semistructured interviews completed by telephone with 10 business leaders and from company procedures, policies, and guidelines. Data were analyzed using Yin's 5-step process. Three key themes emerged from this study: organizational knowledge documentation, implementation of employee knowledge acquisition strategies, and the transfer of knowledge to enhance personnel capabilities. A key recommendation is for oil and gas industry business leaders to focus on employee development and use knowledge acquisition, knowledge transfer, and knowledge documentation as key knowledge management processes. The implications for positive social change could include the potential to enhance employees' intellectual capital and leaders' competencies, which could improve employee job satisfaction and employee performance, improving business profitability. This profitability could increase employment, employee incomes, and tax revenues, which could improve the standard of living in the local community.

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