Date of Conferral

2020

Degree

Ph.D.

School

Management

Advisor

Anthony Lolas

Abstract

Organizations face a rapidly changing environment that forces them to seek high computing power. The problem was how to overcome factors that cause managers at governmental organizations in Ethiopia to be reluctant to trust cloud computing, while some managers overcame this lack of trust. The purpose of this qualitative, single case study was to provide a deeper understanding of how a governmental organization in Ethiopia overcame the factors that adversely influenced managers of other organizations to the extent that they distrusted and decided against adopting cloud computing. The population for this study was comprised of 12 managers from a governmental organization in Ethiopia who had successfully overcome the negative factors and, consequently, decided to trust and adopt cloud computing. The conceptual framework for this study was derived from the technology-organization-environment model. Data were collected using semistructured interviews, observing meetings, and reviewing organizational documents. Thematic analysis techniques were used in coding the data and developing themes. The emergent factors that helped managers to overcome negative factors included building trust in, and forming agreements with, cloud service providers; being a good follower; having senior management support; and meeting customers’ demands. The recommendation is to establish a telecom regulatory authority to improve the infrastructure of the country. Decision-makers should consider policies to enhance the success of cloud-based service implementations. The results of this study could contribute to economic growth by firms in adopting cloud computing to automate their services which could lead to positive social change within the population.

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