Date of Conferral
4-2-2025
Date of Award
April 2025
Degree
Doctor of Business Administration (D.B.A.)
School
Management
Advisor
Dina Samora
Abstract
Employee turnover remains a significant challenge in the hotel industry, impacting service quality and increasing operational costs. Hotel managers are particularly concerned with this issue as it affects their ability to maintain a financially sustainable business. Grounded in the transformational leadership theory, the purpose of this qualitative multiple case study was to explore successful leadership strategies hotel managers use to reduce employee turnover. The participants comprised four hotel managers from four different hotels in the Caribbean. Data were gathered from semistructured interviews, interview notes, and a review of documents provided by the participants. Four themes emerged from the use of Yin’s five-step analysis: (a) fostering a caring and empathic culture, (b) creating a positive work environment, (c) promoting employee training and development, and (d) implementing employee-centered compensation and benefits. A key recommendation is for hotel leaders to adopt individualized consideration by understanding employees' unique interests and using these insights to develop tailored, empathetic approaches. These may include flexible work schedules, open grassroots communication, training and development aligned with employee interests, empowerment initiatives, and support for employees' families. The implications for positive social change include the potential for hotel administrators to implement leadership strategies that enhance employee retention, thereby supporting local economies and improving worker well-being.
Recommended Citation
Reid, Sean, "Successful Leadership Strategies Hotel Managers Use to Reduce Employee Turnover" (2025). Walden Dissertations and Doctoral Studies. 17544.
https://scholarworks.waldenu.edu/dissertations/17544
