Date of Conferral

10-23-2024

Degree

Doctor of Business Administration (D.B.A.)

School

Business Administration

Advisor

Ron Black

Abstract

Challenges encountered in remote working during and after the COVID-19 pandemic negatively affect the performance and productivity of employees as they are not familiar with remote working strategies. The rapid shift brought about difficulties for business leaders to manage a remote workforce and need for solutions or effective strategies. Grounded in the self-determination theory, the purpose of this qualitative case study was to explore and identify strategies business leaders use to mitigate the negative effects of remote working environments. Participants were 11 business leaders from software companies who adopted remote working models in their business strategies. Data were collected through semistructured interviews. Through thematic data analysis, four major themes emerged: remote working environment and challenges; effects of remote working on employee performance and productivity; effective strategies business leaders use to manage remote working; and programs, policies, and initiatives that promote remote working. A key recommendation is for business leaders to train employees regarding best remote working strategies, set clear organizational goals, and ensure alignment of personal employee goals with those of organizations. Implications for social change include the potential for promoting trust, accountability, and mutual support for remote teams and enhancing cohesion and productivity through collaboration.

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