Exploring Leadership Communication Strategies for Supporting Telework Employee Services Productivity and Job Satisfaction

Date of Conferral

11-2-2023

Degree

Ph.D.

School

Psychology

Advisor

Cherry Sawyerr

Abstract

The practice problem centered on the need for organizations to implement effective leadership communication strategies that can support teleworking employees' job satisfaction and service productivity. In this qualitative case study, the significance of effective communication strategies between a behavioral health leader (BHL) and her employees in a telework setting was explored. The aim was to enhance service productivity and employee satisfaction in a behavioral health organization located in the southeastern region of the United States. The Baldridge Framework was used to assess and improve organizational performance, including leadership communication strategies. Data were gathered through multiple interviews with BHLs for 9 months and archival data. Findings indicated that effective communication, leadership, barriers, social isolation, time management, discipline, supportive workplace, and balance can support teleworking employees' job satisfaction and service productivity. The results can inform leaders and organizations on effective communication with remote employees and the strengths and limitations of different strategies. Recommendations should be developed and implemented strategically over 6 months to 1 year. This study contributes to positive social change by establishing organizational structures, quality improvement objectives, and effective communication practices to enhance service productivity and employee satisfaction in telework settings while promoting compliance expectations.

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