Date of Conferral
2023
Degree
Doctor of Business Administration (D.B.A.)
School
Business Administration
Advisor
Dr. Erica Gamble
Abstract
With the imposed lockdown in many countries due to the spread of COVID-19, many leaders were forced to adopt online technologies in transitioning employees to remote work. Leaders not adopting online technologies or remote work during a pandemic are highly susceptible to business closure. Grounded in the technology acceptance model, the purpose of this qualitative single case study was to explore strategies information technology (IT) leaders in Kuwait used to successfully transition employees to remote work during the pandemic. The participants were six IT leaders from a single multinational IT organization who contributed to strategy development during the pandemic to sustain business continuity and transition employees to remote work. Data were collected using semistructured online interviews and public company documents. Using Yin’s 5-step analysis process, four themes emerged: (a) build a culture of trust and adaptability, (b) study market needs and adjust offerings to meet rapid change, (c) monitor employee well-being and burnout, and (d) adopt a change management concept. A key recommendation for IT leaders is to involve employees in remote team development aimed to ensure their work-life balance. The implications for positive social change include potential job opportunities for employees with health issues, ensuring a better quality of life by saving on travel costs, and achieving work-life balance by reducing work stress.
Recommended Citation
Barghouth, Jouliana Kamal, "Strategies Information Technology Leaders Used in Implementing Remote Work During the COVID-19" (2023). Walden Dissertations and Doctoral Studies. 12922.
https://scholarworks.waldenu.edu/dissertations/12922
