Date of Conferral
2023
Degree
Doctor of Business Administration (D.B.A.)
School
Business Administration
Advisor
Michael Campo
Abstract
Employee turnover is a challenging issue many organizations face resulting in lost productivity, profitability, and sustainability. Nursing leaders are concerned with employee turnover because patient quality of care and safety could suffer adversely. Grounded in the context emergent turnover theory, the purpose of this qualitative multiple case study was to explore strategies nursing leaders used to reduce employee turnover. The participants were six nursing leaders of healthcare organizations in New York State. Data were collected using semistructured virtual interviews conducted by telephone and Zoom, reviewing an organization document, and company public websites. Data were analyzed using methodological triangulation to identify themes that emerged from the data collection process. Through thematic analysis, five themes were identified: (a) commitment of resources, (b) mentoring and residency programs, (c) compensation and incentives, (d) communication, and (e) engagement and recognition. A key recommendation is for healthcare leaders to provide financial and nonfinancial resources for initiatives to reduce employee turnover. The implications for positive social change include the potential to increase nurse retention, which could result in stable employment and increased productivity while providing better patient quality of care and safety.
Recommended Citation
Scott, Gloria, "Exploring Employee Turnover in the Healthcare Industry" (2023). Walden Dissertations and Doctoral Studies. 14494.
https://scholarworks.waldenu.edu/dissertations/14494
