Date of Conferral
2022
Degree
Doctor of Business Administration (D.B.A.)
School
Management
Advisor
Marilyn Simon
Abstract
Ineffective risk management strategies can cause negative consequences to an organization’s business processes and operational costs. When engaging in offshore outsourcing, Organizational leaders who lack effective risk management strategies encounter negative customer experiences, interrupted business processes, wasteful resources, and increased operational costs. Grounded in the resource-based view theory, the purpose of the qualitative multiple case study was to explore strategies used to mitigate business risk when managing offshore outsourcing. Four outsourcing professionals in the information technology and consulting sectors who successfully managed risks during offshore outsourcing participated in the study. Data sources were semistructured interviews and a review of publicly available outsourcing best practices information on company websites. Five themes identified through thematic analysis included prequalification of vendors, effective communication at all levels, solid contractual arrangement, quality of vendor experience, and stakeholder involvement. A key recommendation for organizational leaders is to communicate across all organizational levels and use quality assessment tools to monitor the offshore vendor's effectiveness. The implications for positive social change include the potential to provide access to a larger talent pool and reduce the expenses associated with bringing on new employees, making companies more profitable.
Recommended Citation
Stewart, Lauren, "Key Strategies Used to Mitigate Business Risk when Managing Offshore Outsourcing" (2022). Walden Dissertations and Doctoral Studies. 13803.
https://scholarworks.waldenu.edu/dissertations/13803
