Date of Conferral
2022
Degree
Doctor of Business Administration (D.B.A.)
School
Business Administration
Advisor
Gwendolyn Dooley
Abstract
Lack of employee engagement has negative effects on many factors associated with organizational performance. Employee engagement is significant for managers in the hospitality industry due to the demanding nature of the hospitality work environment. Grounded in Herzberg’s two-factor theory, the purpose of this qualitative single case study was to explore strategies luxury hotel managers use to increase employee engagement. The participants comprised four managers from one luxury resort in Hawaii who implemented successful strategies for increasing employee engagement. Data were collected from semistructured interviews and company documents, including audit forms, company newsletters, and company meeting notes. Three primary themes resulted from thematic analysis (a) prioritizing employee feedback, (b) recognition programs, and (c) employee development. One primary recommendation for business leaders is to identify ways to get their employees involved in the discussion regarding organizational goals, policy creation, areas of improvement, and individual needs. The implications for positive social change include the opportunity for hotel managers to understand employee engagement and increased job satisfaction for employees. A decrease in unemployment rates may occur due to increased employee engagement, enhancing the local economy.
Recommended Citation
Honeycutt, Justin, "Strategies for Optimizing Employee Engagement in Luxury Hotels" (2022). Walden Dissertations and Doctoral Studies. 13428.
https://scholarworks.waldenu.edu/dissertations/13428
