Date of Conferral

2022

Degree

Doctor of Business Administration (D.B.A.)

School

Management

Advisor

Franz Gottleib

Abstract

Capacity-building strategies to improve nonprofit organizational performance are essential, as 60% of nonprofit organizations are experiencing increased service demands while struggling to maintain adequate operational funds and fulfill their mission. Leaders of nonprofit organizations who fail to implement capacity-building strategies risk their organization’s ability to adapt, maintain solvency and relevance. Grounded in the strategic agility framework, the purpose of this qualitative multiple case study was to explore strategies leaders of nonprofit organizations implemented to build capacity and positively impact organizational performance. The participants comprised four leaders of nonprofit organizations in Texas who successfully used strategies to improve growth, capacity, and funding performance. Data were collected from semistructured interviews, organizational websites, financial statements, strategic plans, annual reports, sustainability reports, by-laws, and organizational brochures. Thematic analysis was used to analyze the data. The findings yielded themes of developing a culture focused on relationships, maintaining a strategic response based on the adopted vision, practicing open communication, and conducting industry-specific research and learning. A key recommendation is for leaders of nonprofit organizations to collaborate and work in partnership to share information, best practices, and learn from each other to grow capacity. The implications for positive social change include the potential to enable organizations to provide services not met by for-profit businesses or government agencies, ultimately benefiting communities.

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