Date of Conferral
2022
Degree
Doctor of Business Administration (D.B.A.)
School
Business Administration
Advisor
Ronald Black
Abstract
Increasing volunteer turnover hinders nonprofit organizational leaders’ ability to promote transformative changes within local communities. Grounded in the Herzberg two-factor theory, the purpose of this qualitative multiple case study was to explore strategies leaders in African American-centric nonprofit organizations employ to volunteer turnover. The participants comprised five leaders from African American-centric nonprofit organizations throughout Washington, DC, District of Columbia, Maryland, and Virginia, successfully reducing volunteer turnover. Data were collected through semistructured interviews and organizational documents. Yin’s five-step process was used to analyze data. Three themes emerged: open line of communication with the leadership, establishing and meeting expectations of volunteers, and clarifying roles for nonprofit volunteers. A key recommendation is for nonprofit leaders to assign volunteer roles synonymous with altruistic motives. The implications for positive social change include the potential to reduce crime, increase social-economic status, and increase unity throughout African American enclaves.
Recommended Citation
Thorpe, Maurice Arthur, "Preventing Volunteers from Leaving Nonprofit Organizations" (2022). Walden Dissertations and Doctoral Studies. 12868.
https://scholarworks.waldenu.edu/dissertations/12868
