Date of Conferral
2022
Degree
Ph.D.
School
Management
Advisor
William Shriner
Abstract
Globally, most information technology projects (ITPs) are reported as unsuccessful. Poor project management practices have consistently been identified as the leading cause of ITP failures. However, ITP practitioners manage project processes in diverse ways without clear guiding principles in terms of what does or does not work in practice for success. Process management practices in projects were explored in this grounded theory qualitative study from a systems theory perspective. The purpose was to understand from project practitioners' experiences what guiding principles potentially influenced ITPs to success. These experiences were then analyzed to develop a theory describing how to best use processes management in projects to achieve success. The main research question addressed in this study examined participants’ view of practices in successful ITPs that effectively led to success. The data were collected during in-depth interviews of 14 project participants using semistructured questions and were coded using the grounded theory continuous-comparison approach until theoretical saturation and themes were generated. The finding is an emergent theory, which indicates that practices in ITP process management consisting of continuous learning, regular engagement, constant surveillance, process orchestration, and timely response positively impacts a successful outcome. Leveraging this finding, process management principles are recommended to better understand ITP process management in practice. This study contributes to positive social change by providing a guide for practitioners’ use, potentially resulting in more successful educational and healthcare ITPs, especially in Africa.
Recommended Citation
Orazulike, Jude Oderaa, "Successful Information Technology Project Process Management Best Practices" (2022). Walden Dissertations and Doctoral Studies. 12816.
https://scholarworks.waldenu.edu/dissertations/12816
