Date of Conferral
2022
Degree
Doctor of Business Administration (D.B.A.)
School
Business Administration
Advisor
Daniel Smith
Abstract
Healthcare organizations may incur significant costs from information overload on employees. The high workload and information overload in healthcare can increase burnout, stress, depression, and aggression and reduce productivity and motivation. Grounded in cognitive load theory conceptual framework, the purpose of this qualitative single case study was to explore strategies operational healthcare leaders in the Southeast region of the United States used to reduce information overload in the workplace. Data were collected through phone conferencing from semistructured interviews with five leaders and a focus group discussion with three leaders working in a healthcare organization. Four themes emerged from the thematic data analysis: use of different communication methods, breaks from information, providing information in bits, and observation of employee countenance. A key recommendation for operational leaders is to increase communication through employee forums and dialogues. The implications for positive social change include the potential to develop efficient work environments, enhance innovation, improve productivity, increase employee retention, and provide job sustainability.
Recommended Citation
McDowall, Calvin, "Effective Strategies to Reduce Information Overload in the Workplace" (2022). Walden Dissertations and Doctoral Studies. 12778.
https://scholarworks.waldenu.edu/dissertations/12778
