Date of Conferral
2022
Degree
Doctor of Business Administration (D.B.A.)
School
Business Administration
Advisor
Marilyn Simon
Abstract
The difficulty SME leaders of manufacturing firms experience in the executing of enterprise resource planning (ERP) systems threatens the longevity of innovative change within firms seeking to adopt ERP systems. Grounded in the diffusion of innovation theory, the purpose of this multiple case study was to examine critical success factors used to successfully implement ERP systems. The participants were four ERP business leaders of small to medium size manufacturing firms based on the east and west coasts of the United States. Data were collected using semistructured online interviews and a review of company documents. Through thematic analysis, five themes were identified: company culture and business process strategy; diffusion of innovation theory and digital transformation strategies in ERP; planning, managing, and leading strategies; change management strategies in ERP; and methods of implementation lessons learned. A key recommendation is for business leaders to identify causes of resistance to the organization-wide buy-in of new ERP systems. The implications for positive social change include the potential for successful change initiatives that impacts employment and economic health within their respective organizations and surrounding communities.
Recommended Citation
Gilliam, Tatianna, "Enterprise Resource Planning Implementation Strategies in Small- and Medium-sized Manufacturing Enterprises" (2022). Walden Dissertations and Doctoral Studies. 12693.
https://scholarworks.waldenu.edu/dissertations/12693
