Date of Conferral

2020

Degree

Doctor of Information Technology (D.I.T.)

School

Information Systems and Technology

Advisor

Charlie Shao

Abstract

Current practices used to guide information and communication technology (ICT) projects in the Caribbean and developing countries lead to high project failure rates. Project managers must adopt new innovative approaches for transformation towards a 21st-century information society and sustainable digital economies. Grounded in the technology acceptance model (TAM), the purpose of this qualitative multiple-case study was to explore strategies information technology (IT) project managers use to implement IT frameworks designed to guide Caribbean ICT integration. Data were collected from face to face interviews and company documents and analyzed using coding, thematic analysis, and methodological triangulation. The participants were 12 IT project managers in 2 Eastern Caribbean countries. Thematic analysis was used to analyze, report patterns, and to identify emerging themes in the data. The themes that emerged were (1) management of organizational structure, (2) implementing a government wide area network to facilitate the innovations of an ICT-enabled services industry, business, and education, and (3) ICT integration budget, buy-in, and challenges. A key recommendation is that IT project managers develop an IT implementation framework that aligns with an IT project management methodology by incorporating project management body of knowledge remedial measures to achieve defined project objectives. The implications for positive social change include the potential to share knowledge and dramatically lower barriers to starting a business, creating e-commerce, innovation, and online e-learning opportunities for empowering citizens and improving their socio-economic position.

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