Date of Conferral







Keri Heitner


The communities in the Niger Delta region of Nigeria and the multinational companies perceive the contribution and success of their corporate social responsibility (CSR) activities differently, which cause conflicts. There is a lack of consensus with the evaluation of successful CSR initiatives by the multinational corporations in the Niger Delta region. The purpose of this qualitative classical Delphi study was to determine how a panel of 32 global experts of CSR practices in multinational corporations in Africa view the desirability, feasibility, and importance of elements of a framework for evaluating the success of CSR initiatives in the Niger Delta. The research question directly addressed this purpose. Legitimacy and stakeholder support formed the basis of the conceptual framework. The 32 global expert panelists of CSR completed 4 rounds of data collection, and the result was a consensus-based list of top 6 ranked forward looking solution statements that are desirable, feasible, and important for a framework to evaluate the success of CSR initiatives in the Niger Delta. Data analyses included descriptive statistical calculation of median and frequency percentages for desirability, feasibility, importance and confidence for each solution statement. This study provided the multinational corporations and the host communities with consensus-based solutions to enable corporations implement strategic corporate social responsibility initiatives, which could improve relationships, create peace, and promote socioeconomic development of the Niger Delta region.