Date of Conferral
2020
Degree
Doctor of Business Administration (D.B.A.)
School
Management
Advisor
Annie Brown
Abstract
Human capital flight jeopardizes the future of rust belt organizations. Service industry managers within rust belt cities are at high risk of failure. Framed by the talent management model, the purpose of this qualitative multiple case study was to explore strategies rust belt managers used to reduce human capital flight. Participants were 1 health care manager and 1 social assistance manager from Detroit, Michigan, and Flint, Michigan, respectively, who successfully implemented strategies to reduce human capital flight. Data were collected from semistructured interviews and business documents. Data were analyzed with inductive content analysis, word frequency searches, and theme interpretation. Three themes emerged: enhanced employee intrinsic motivation decreased employee turnover and increased talent prospects; business leaders who are more involved and communicate more with staff reduced employee turnover, and competitive compensation and benefits reduced employee turnover and increased talent prospects. A key recommendation is for managers to use the findings to decrease employee turnover and increase talent prospects. The implications for positive social change include the potential for greater population and economic growth within rust belt cities.
Recommended Citation
Foley, Tunisha, "Talent Retention Strategies for Service Industry Managers Within Rust Belts" (2020). Walden Dissertations and Doctoral Studies. 8890.
https://scholarworks.waldenu.edu/dissertations/8890
