Date of Conferral
2020
Degree
Doctor of Nursing Practice (DNP)
School
Nursing
Advisor
Robert McWhirt
Abstract
The patient experience is considered by healthcare policy experts as one of the essential components of healthcare quality. The project site implemented a program called “Commit to Sit” to help promote direct bedside communication with patients. This quality improvement project examined the impact of the Commit to Sit program on patient experience in an acute care setting. The purpose of this evaluation focused on determining whether communication between the frontline nurses and patients improved through the implementation of “Commit to Sit” campaign on a pilot unit in a community hospital. The Duffy’s Quality Caring Model was utilized because it encourages improving the communication between the provider and the patient. The project engaged patients in a span of three months in three batches with a mean sample size of 46. This study utilized the questionnaire from the Hospital Consumer Assessment of Healthcare Providers and Systems, and analysis showed a three percent increase of the nursing unit patient satisfaction survey, nurse communication section since the implementation of “Commit to Sit.” This study demonstrated the impact of direct caregiver’s successful communication is essential in achieving the main goal of the health care team which is eliminating pain and suffering in a short time, hence promoting early recovery of patients. These findings support positive social change by in identifying effective methods for frontline nurses for enhancing patient communication, patient safety and patient satisfaction.
Recommended Citation
Quiambao, Cherrielyn E., "Enhancing Nurse- Patient Communication Through Commit to Sit" (2020). Walden Dissertations and Doctoral Studies. 8643.
https://scholarworks.waldenu.edu/dissertations/8643
