Date of Conferral

2020

Degree

Doctor of Business Administration (D.B.A.)

School

Information Systems and Technology

Advisor

Robert M. Banasik

Abstract

Owners of small businesses who do not adequately protect business data are at high risk for a cyber attack. As data breaches against small businesses have increased, it has become a growing source of concern for consumers who rely on owners of small businesses to protect their data from data breaches. Grounded in general systems theory and routine activity approach, the focus of this qualitative multiple case study was to explore strategies used by owners of small businesses to protect confidential company data from cyber attacks. The process used for collecting data involved semistructured face-to-face interviews with 5 owners of small businesses in Florida, as well as a review of company documents that were relevant to strategies used by owners of small businesses to protect confidential company data from cyber attacks. The thematic analysis of the interview transcripts revealed 4 themes for protecting business data against cyber attacks, which are security information management strategy, organizational strategy, consistent security policy, and cybersecurity risk management strategy. A key finding is that owners of small businesses could develop an organizational strategy by incorporating procedures used to protect from and respond to cyber attacks. The implications for positive social change include the potential to increase customers’ confidence and businesses’ economic growth, as well as stimulate the socioeconomic lifecycle, resulting in potential employment gains for residents within the communities.

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