Date of Conferral

2019

Degree

Doctor of Business Administration (D.B.A.)

School

Information Systems and Technology

Advisor

Ronald Black

Abstract

For information technology (IT) professionals, the average turnover rate of voluntary employees is approximately 21.5% and occurs in fewer than 5 years. The purpose of this single case study was to explore strategies IT outsourcing business executives used to retain key IT employees in the New England region of the United States. Three IT business leaders from a single organization were selected to participate because they had implemented strategies to retain key IT employees. Herzberg's 2-factor theory of motivation was used as the conceptual framework for this doctoral study. Data were collected using semistructured interviews and review of company policies and personnel handbooks. Clarke and Braun's thematic analysis was used for data analysis, including assembling the data, creating codes from the data, compiling codes to generate themes, and interpreting and presenting themes. Member checking and triangulation processes helped increase study validity and reliability. Three themes emerged from the study: building personal relationships, creating positive company culture, and investing in employee training. The findings of this study may help IT leaders increase employee retention by focusing on work relationships, company culture, and employee training. Findings may contribute to social change by helping IT leaders so they can be civically engaged and address issues of public concern by increasing community volunteering, participating in charitable activities and philanthropy, and becoming politically active through petitioning and collaborating with local authorities.

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