Date of Conferral

2019

Degree

Doctor of Business Administration (D.B.A.)

School

Business Administration

Advisor

Chad C. Sines

Abstract

Discrimination lawsuits can bankrupt organizations and are a continuous problem for many organizations. The purpose of this multiple case study was to explore strategies restaurant managers used to deter discrimination lawsuits. The conceptual framework for this study was a theory of 4Cs, which represent critical thinking, collaboration, communication, and creativity. The targeted population consisted of 10 restaurant managers who have implemented successful strategies that reduced discrimination lawsuits, work in the Boston metropolitan area, and have 10 years of recent experience in the restaurant industry. Data were collected from face-to-face semistructured interviews, direct observation, and review of company document. Data analysis included methodological triangulation. Themes emerged from data analysis, including hiring practices, employee training, and discrimination prevention policies and procedures. Managers who practice these strategies and comply with the Equal Employment Opportunity law may reduce discrimination lawsuits, which may promote the self-worth, dignity, equality, and human rights for those who might otherwise suffer discrimination. The result of these managers' practices may contribute to social change, which may reduce bias, prejudice, and create a healthy society.

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