Date of Conferral

2019

Degree

Doctor of Information Technology (D.I.T.)

School

Information Systems and Technology

Advisor

Charlie Shao

Abstract

The decision to adopt cloud computing services should involve business units of an insurance company as well as information technology (IT) because cloud computing services are viewed as both a technology offering and business alternative. The purpose of this qualitative exploratory case study was to explore the strategies used by IT architects of an Illinois-based insurance company when adopting cloud computing services. The theory supporting this study was the technology acceptance model. The study's population consisted of IT architects from an Illinois-based insurance company that have used strategies to adopt cloud computing services. This study's data collection included semistructured interviews and review of organizational documents. Member checking with each participant increased the validity of this study's findings. Four major themes emerged from this study: strategies to adopt cloud computing services, strategies to adopt cloud services models, strategies to adopt cloud computing models, and concerns affecting the strategies to adopt cloud computing services. The study findings may assist IT architects in developing effective strategies to adopt cloud computing services for their respective business unit. This study might serve as a foundation for positive social change by decreasing customer concerns regarding critical information being compromised when adopting cloud computing services.

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