Date of Conferral

2019

Degree

Doctor of Education (Ed.D.)

School

Education

Advisor

Mary Ramirez

Abstract

A learning management system (LMS) is a software application used in documentation, administration, tracking, reporting, and the delivery of training programs to support acquiring knowledge through practical problem-solving. There is a lack of widespread use of LMS technology in the training of program analysts. The purpose of this qualitative case study was to examine the challenges or barriers and the necessary resources in the use of technology for this training within a Texas Department of Transportation (DOT) and the best practices in the implementation of the LMS technology in the training of program analysts. The usage of Papert's technology constructionism theory with combination with the technology acceptance model as the framework. The research questions concerned the perceived challenges or barriers in using LMS technology in the training of DOT program analysts and the necessary resources integrating LMS technology at the DOT. The implementation of qualitative methodology with a case study research design that involved semi structured interviews of program analysts and educators from a DOT office in Texas. Yin'€™s 5-phased analysis was used for the case study to analyze interview data. Findings indicated insights toward the enhancement effectiveness of the DOT training. Participants spoke about budgetary issues, lack of well-trained experts, and lag in technology. They discussed both physical, human, and informational resources and best practices for the LMS implementation. They believed support staff should have continuous access to information. This study may aid in the development of a suitable training curriculum in DOT for program analysts.

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