Date of Conferral

2019

Degree

Doctor of Business Administration (D.B.A.)

School

Business Administration

Advisor

Annie Brown

Abstract

Businesses with global supply chains typically have a minimum of 1 interruption to their supply chain annually, which can decrease profitability and affect overall company performance. The purpose of this multiple case study was to explore strategies personal care business supply chain managers used to mitigate supply chain disruption risk. The targeted population was 9 supply chain managers working in 5 different Fortune 500 consumer packaged goods personal care companies in the northeastern United States who have successfully used strategies to mitigate supply chain disruptions. Corporate risk management was used as the conceptual framework of the study to determine how company leaders plan for supply chain disruptions and how leaders prioritize and resource implementation and assessment of these plans. Data collection included semistructured interviews, with review of each company's documents as the secondary source of data. Data were analyzed using thematic analysis. Two main themes emerged: identification of a qualified alternative supplier is a common strategy in supply chain disruption mitigation plans, and business top management support is essential in the execution of supply chain disruption plans and strategies. Results of this study might contribute to social change by empowering supply managers to make alternative choices relative to suppliers that will make products more affordable to consumers. An empowered supply management team leads to high return of investments for companies, which can support employment and additional tax revenue to support social programs.

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