Date of Conferral

2019

Degree

Doctor of Business Administration (D.B.A.)

School

Business Administration

Advisor

David Harris

Abstract

Data governance frameworks are critical to reducing operational costs and risks in the financial industry. Corporate data managers face challenges when implementing data governance frameworks. The purpose of this multiple case study was to explore the strategies that successful corporate data managers in some banks in the United States used to implement data governance frameworks to reduce operational costs and risks. The participants were 7 corporate data managers from 3 banks in North Carolina and New York. Servant leadership theory provided the conceptual framework for the study. Methodological triangulation involved assessment of nonconfidential bank documentation on the data governance framework, Basel Committee on Banking Supervision's standard 239 compliance documents, and semistructured interview transcripts. Data were analyzed using Yin's 5-step thematic data analysis technique. Five major themes emerged: leadership role in data governance frameworks to reduce risk and cost, data governance strategies and procedures, accuracy and security of data, establishment of a data office, and leadership commitment at the organizational level. The results of the study may lead to positive social change by supporting approaches to help banks maintain reliable and accurate data as well as reduce data breaches and misuse of consumer data. The availability of accurate data may enable corporate bank managers to make informed lending decisions to benefit consumers.

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