Date of Conferral
2018
Degree
Doctor of Business Administration (D.B.A.)
School
Business Administration
Advisor
Ronald Black
Abstract
Employee turnover in the retail industry is costly, difficult, and problematic, affecting organizational wages, benefits, and schedules in relation to serving clients, customers, and stakeholders. The purpose of this multiple case study was to explore effective strategies used by retail store owners in the southeastern region of the United States to reduce employee turnover. The target population was 6 successful business owners of 6 small retail businesses in the southeastern United States who had effectively reduced employee turnover. The conceptual framework for this study was the Herzberg 2-factor theory related to workplace job satisfaction. Data were collected through face-to-face, semistructured interviews and review of archival company documents related to employee turnover. Data were coded, analyzed into themes using Yin's 5-step method, triangulated, and validated by member checking to strengthen the credibility of the analyses. Three themes emerged: effective communication, supportive leadership, and competitive compensation reduced employee turnover. The implications for positive social change include the potential to provide leaders with effective strategies to reduce employee turnover, leading to reductions in unemployment, stabilization of communities, and improvements to the human and social conditions outside the workplace.
Recommended Citation
Wilson, Dewayne, "Strategies for Reducing Employee Turnover in Retail Outlets" (2018). Walden Dissertations and Doctoral Studies. 5961.
https://scholarworks.waldenu.edu/dissertations/5961
Included in
Business Administration, Management, and Operations Commons, Management Sciences and Quantitative Methods Commons
