Date of Conferral
2018
Degree
Doctor of Business Administration (D.B.A.)
School
Business Administration
Advisor
Franz M. Gottleib
Abstract
Healthcare administrators can improve patient care and safety by stimulating nurse engagement as a means of improving internal relationships. The purpose of this case study was to explore engagement strategies that healthcare administrators use to stimulate nurse engagement. Data were collected using semistructured interviews with 4 healthcare administrators in a Missouri hospital setting. The engagement theory informed the conceptual framework of the study. Data were analyzed using Yin's 5-step process that included compiling, disassembling, reassembling, interpreting, and concluding. Analysis revealed 4 major themes: teamwork, nurse and administrator communication, nurse recognition, and nurse empowerment. Strategies were identified through the exploration and analysis of the 4 themes, and the major findings included healthcare administrators increase trust with nurses by forming teams, and administrators who increase communication are more likely to stimulate nurse engagement. The social change implication for this study was that findings of nurse engagement may lead to improved patient care and contribute to a positive patient experience, which benefit patients and their families. Improved patient care may lead to greater faith and credence in medical care benefiting citizens, practitioners, and healthcare administrators.
Recommended Citation
Morlock, Nicole Sarah, "Healthcare Administrator Strategies for Nurse Engagement to Increase Patient Care" (2018). Walden Dissertations and Doctoral Studies. 5907.
https://scholarworks.waldenu.edu/dissertations/5907
