Date of Conferral

2018

Degree

Ph.D.

School

Management

Advisor

Nikunja Swain

Abstract

The Federal Bureau of Investigation reported that cyber actors will likely increase cyber intrusions against healthcare systems and their concomitant medical devices because of the mandatory transition from paper to electronic health records, lax cyber security standards, and a higher financial payout for medical records in the deep web. The problem addressed in this quantitative correlational study was uncertainty surrounding the benefits of palm vein authentication adoption relative to the growing crime of medical identity theft. The purpose of this quantitative correlational study was to understand healthcare managers' and doctors' perceptions of the effectiveness of palm vein authentication technology. The research questions were designed to investigate the relationship between intention to adopt palm vein authentication technology and perceived usefulness, complexity, security, peer influence, and relative advantage. The unified theory of acceptance and use of technology was the theoretical basis for this quantitative study. Data were gathered through an anonymous online survey of 109 healthcare managers and doctors, and analyzed using principal axis factoring, Pearson's product moment correlation, multiple linear regression, and 1-way analysis of variance. The results of the study showed a statistically significant positive correlation between perceived usefulness, security, peer influence, relative advantage, and intention to adopt palm vein authentication. No statistically significant correlation existed between complexity and intention to adopt palm vein authentication. These findings indicate that by effectively using palm vein authentication, organizations can mitigate the risk of medical fraud and its associated costs, and positive social change can be realized.

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