Date of Conferral

2017

Degree

Doctor of Business Administration (D.B.A.)

School

Business Administration

Advisor

Denise Land

Abstract

Disengaged employees decrease organizations' efficiencies and profitability. Engaged employees provide greater productivity and performance while being less likely to incur job burnout and exhaustion. However, public sector organizational leaders still struggle to engage their information technology (IT) employees. Partnering with a large public sector organization in the Phoenix, Arizona, metropolitan area, in a case study design, this study explored the strategies that public sector business leaders use to increase productivity through engaging IT employees. The conceptual framework for this study was the job demands-resources framework. Four participants were selected through purposeful sampling from a population of 7 IT leaders who had successfully increased employee engagement and their teams' performance. After collecting data through in-person semistructured interviews from 4 participants, member checking, and organizational documentation, an iterative pattern-matching data analysis process revealed key themes from coded words and phrases. The themes were also verified through methodological triangulation through comparisons with related organizational documentation. The key themes for engaging public sector IT employees were developing positive relationships, providing empowerment with support, and connecting work with meaningful purpose. Each theme included specific supporting implementation strategies. The implications for social change are that engaged employees are less likely to experience job burnout and incur fewer health problems, and therefore have a greater capacity to care for family, friends, and communities.

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