Date of Conferral
2017
Degree
Ph.D.
School
Management
Advisor
Salvatore Sinatra
Abstract
Efficient managers influence the success and performance of organizations, in contrast to inefficient managers who may negatively affect employee motivation, productivity, stress levels, job satisfaction, and performance. Managers' ability to recognize emotions can positively affect employee motivation, job satisfaction, and performance, which is likely to decrease employee turnover. The purpose of this phenomenological research was to explore the perceptions among employees regarding their managers' EI in relation to employee motivation, job satisfaction, and performance in the Northern Virginia (NOVA) area. The presence of managers' EI skills was explored based on the emotional abilities to facilitate, understand, perceive, and manage emotions. Snowball sampling was used consisting of 20 employees from the NOVA area. The data were collected using in- depth face-to-face semi-structured interviews. Coding and categorizing of interview responses facilitated their thematic analysis. Findings from this sampling suggested that those employees who experienced managers with EI skills reported increased levels of motivation, job satisfaction, and performance. In contrast, those employees from the sampling who experienced managers with a lack of EI skills reported decreased levels of motivation, job satisfaction, and performance. These findings could contribute to positive social change in the workplace focusing on the potential for positive change in human resource, leadership, management, and higher education. The findings could also indicate how these skills help increase employees' motivation, job satisfaction, and performance, as well as effectively manage employee turnover, and improve organizational success.
Recommended Citation
Al-Bahrani, Afraa, "Employee Perceptions of Emotional Intelligence Among Managers" (2017). Walden Dissertations and Doctoral Studies. 3741.
https://scholarworks.waldenu.edu/dissertations/3741
