Date of Conferral

2016

Degree

Doctor of Business Administration (D.B.A.)

School

Information Systems and Technology

Advisor

Yvette Ghormley

Abstract

Organizational leaders who can manage business intelligence system (BIS) resources may achieve sustainable success in economic, political, and corporate environments. The review of professional literature indicated that effective resource management in a BIS environment requires the establishment of best practice. The purpose of this qualitative, single-case study was to explore best practices among 9 BIS practitioners for effective resource management. Participation criteria included the active engagement in BIS professional disciplines and the willingness to share their perspectives. The conceptual framework for this study was the cognitive experiential self-theory (CEST). Five leaders and 4 data analysts at an eastern U.S. county government agency were interviewed. Using computer based qualitative data analysis software to assist with the coding process, interview transcripts and the published directives of government agency leaders were reviewed to identify themes and achieve triangulation. Five themes emerged: the need for comprehensive policies and procedures for creating operating standards, updated data acquisition training, human capital dynamics management for improved efficiency, protocols for transforming raw information into knowledge, and safeguards for preventing bias in data analysis. Findings derived from this study could contribute to global social change as BIS leaders use best practices to improve resource and data management proficiencies for rapidly transforming information into knowledge for developing policies, services, and regulations that affect public safety, fiscal planning, and social risk management.

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