Date of Conferral

2-10-2026

Degree

Doctor of Psychology (Psy.D.)

School

Psychology

Advisor

Mario Tovar

Abstract

This is a qualitative case study on Organization X that used the Baldrige Framework to investigate employee burnout, a growing concern associated with staff turnover, reduced job satisfaction, depression, and disengagement. The goal was to examine how organizational leaders assess the effectiveness of burnout prevention strategies, identify organizational factors and leadership practices that either mitigate or increase burnout, and discover key factors that contribute to burnout. Semi-structured interviews, guided by the Baldrige Framework, were conducted with three leaders at Organization X. The themes resulting from interviews included burnout, open-ended communication, team cohesion, real-time protection, ethical leadership and authenticity, restoring norms, crisis-aware leadership, leadership cohesion, and chronic absenteeism. Ten evidence-based recommendations include improving supervision, expanding professional development, embedding trauma-informed care, increasing paraeducator pay, and implementing empowering leadership. mentorship programs, wellness initiatives, and access to green spaces are also emphasized as strategies to mitigate burnout. Based on these results, practitioners can be more informed to reduce mental health burnout and promote customer-focused excellence, as well as reduce mental health burnout through evidence-based insights and community engagement.

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