Date of Conferral
1-28-2026
Date of Award
January 2026
Degree
Doctor of Public Administration (D.P.A)
School
Public Policy and Administration
Advisor
Raj Singh
Abstract
A nonprofit organization in Florida that provides wraparound services to vulnerable families faced a significant staff retention problem, where persistent turnover disrupted service delivery, strained grant funding, contributed to burnout, and increased the cost of rehiring and training. Addressing this organizational challenge was critical to ensuring consistent, high-quality services. Guided by the practice-focused question, What changes can the client organization implement to retain staff and reduce training costs? The purpose of this study was to explore organizational factors influencing staff retention and recommend evidence-based strategies for improvement. The conceptual framework incorporated Herzberg’s motivation-hygiene theory, Lewin’s change theory, and social exchange theory, which provided a foundation for understanding how motivation, organizational change processes, and reciprocal relationships shape employees’ long- term commitment. Data were collected through an internal organizational survey of 18 participants and analyzed using systematic coding and triangulation with existing literature to ensure credibility. Findings were that manageable workloads, professional development opportunities, mental health support, and supportive leadership were key drivers of retention. Recommendations included implementing sustainable workforce strategies and enhancing employee training. Potential implications for public administration practice includes improved workforce planning and wellness initiatives that support organizational effectiveness. Positive social change implications include increased organizational stability, improved service outcomes for vulnerable families, and a healthier work environment that fosters long-term staff commitment. Hiring Practices and Staff Retention at a Non-Profit Organization in Florida
Recommended Citation
Jemmott, Jajaira Matos, "Hiring Practices and Staff Retention at a Non-Profit Organization in Florida" (2026). Walden Dissertations and Doctoral Studies. 18968.
https://scholarworks.waldenu.edu/dissertations/18968
