Date of Conferral
12-2-2025
Date of Award
December 2025
Degree
Doctor of Public Administration (D.P.A)
School
Management
Advisor
Theresa Neal
Abstract
Lack of employee engagement presents a significant risk and cost across the property management industry. Property management business leaders are concerned with this challenge because employee engagement directly affects performance efficiency and employee turnover costs. Grounded in the self-determination theory, the purpose of this qualitative pragmatic inquiry was to explore strategies property management leaders use to strengthen employee engagement in the workplace. The participants were six purposefully selected property management business leaders in the United States. Data were collected using semistructured interviews and a review of public industry documents. Through thematic analysis, six themes were identified: (a) communication, (b) mentorship, (c) appreciation, (d) empowerment, (e) training, and (f) performance. A key recommendation is for property management leaders to strengthen employee engagement by utilizing key performance indicators that specifically grade managers’ communication transparency and willingness to collaborate on process improvements. The implications for positive social change include the potential to stabilize employment and income within the local community workforce by strengthening employee engagement, thereby reducing costly employee turnover.
Recommended Citation
Hartleigh, Angela, "Strategies Property Management Leaders Use to Strengthen Employee Engagement in the Workplace" (2025). Walden Dissertations and Doctoral Studies. 18836.
https://scholarworks.waldenu.edu/dissertations/18836
