Date of Conferral

9-16-2025

Degree

Doctor of Information Technology (D.I.T.)

School

Management

Advisor

Cynthia Phillips

Abstract

The success of digital transformation depends on effective adoption of technology. Information technology (IT) managers and policymakers must develop robust tactics to achieve long-term acceptance and use of new technologies, as a lack of effective technology adoption strategies can hamper carefully designed digital transformation initiatives. Grounded in the extended unified theory of acceptance and use of technology, the purpose of this qualitative multiple case study was to explore the strategies used by IT managers to effectively promote technology adoption in Jamaican government institutions. The participants were four IT managers and practitioners in Jamaican government institutions. Data were collected from semistructured interviews and organizational documents. Through thematic analysis, six themes were identified: (a) organizational preparedness and technological readiness, (b) training and support, (c) inter-organizational collaboration, (d) user involvement, (e) in-house IT technical expertise, and (f) leadership support. A key recommendation is for IT managers to successfully promote technology adoption by providing adequate information communication technology infrastructure and tools, developing tailored training and support programs, building trust, facilitating user engagement, and using a phased implementation approach to introduce new technologies. IT managers and policymakers can use these identified strategies to attain the potential for positive social change by improving the technology adoption rate in government institutions, delivering improved e-services, and providing the public with equal access to government resources.

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