Date of Conferral

9-16-2025

Degree

Doctor of Nursing Practice (DNP)

School

Nursing

Advisor

Barbara Barrett

Abstract

This Doctor of Nursing Practice (DNP) project was conducted to address staff’s lack of knowledge about the workflow process in an outpatient mental health setting. Evidence has shown that staff’s lack of knowledge about workflow processes creates ineffective communication and collaboration in care as well as reduces patient outreach. The practice-focused question was focused on determining whether training staff in an outpatient mental health setting about the organization’s workflow process increased their knowledge on how to use the workflow process in an effort to improve patient care and care outcomes. Thirteen of the 20 staff members participated in this educational program. Upon completion of the educational program, I used descriptive statistics and a Microsoft Excel spreadsheet for comparative analysis. The project results showed that all 13 staff members had improved posttest scores, with six scoring 100%, six scoring 90%, and one scoring 80%, respectively. The findings of the workflow project indicate that streamlining operations can lead to increased efficiency and improved communication among patient care teams. Key implications include ongoing training to adapt to current and new processes. Implementing these changes can significantly enhance staff productivity and improve patient care outreach. The project can help ensure that care is provided regardless of racial, sexual orientation, and socioeconomic background, which creates an environment that supports positive social change, diversity, equity, and inclusion, especially for marginalized communities.

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