Date of Conferral

8-20-2025

Degree

Doctor of Public Administration (D.P.A)

School

Public Policy and Administration

Advisor

Gerald Regier

Abstract

An education agency experienced a decline in loan originations from 2013 to 2023, creating fiscal challenges that threatened service sustainability. This created a need for operational strategies to stabilize funding and preserve resources. The problem was significant to the organization and the community’s ability to obtain equitable educational opportunities. The practice-focused question asked: What are the perspectives of staff and management concerning the agency's strategies to downsize and realign for sustainability? The purpose of this qualitative case study was to explore staff and management perspectives on downsizing and outsourcing as strategies to maintain operations. The study was informed by concepts of strategic downsizing and outsourcing in public administration. Survey responses were collected from persons across the organization and analyzed using Braun and Clarke’s six-phase thematic analysis process, involving iterative coding, pattern recognition, and theme development to capture organizational perspectives. Findings indicated areas of concern regarding employee well-being, external relations, organizational culture, and efficiency in management practices. Recommendations included initiatives to strengthen workforce health, build community partnerships, and improve operational effectiveness; and were integrated into a strategic plan that addressed identified challenges and provided a framework for sustaining service quality. The implications for public administration practice include offering decision makers a structured framework to address fiscal constraints while maintaining service quality; and they support positive social change by safeguarding equitable access to educational opportunities and promoting community resilience.

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