Date of Conferral

8-19-2025

Degree

Ph.D.

School

Psychology

Advisor

Ethel Perry

Abstract

Prior to the COVID-19 pandemic, between 21% and 67% of mental health practitioners in the United States experienced signs of burnout. The pandemic exacerbated these challenges, with an increased demand for mental health services. By 2022, 45% of practitioners reported burnout, and the APA’s 2023 Practitioner Pulse Survey noted that psychologists were working at the limits of their capacity, with high levels of burnout. While research on COVID-19 and burnout has expanded for physicians and nurses, less focus has been placed on mental health practitioners' experiences. The purpose of this generic qualitative study aimed to understand how mental health practitioners experienced burnout during the COVID-19 pandemic. Using Maslach's multidimensional theory of burnout, the concepts contributing to burnout were explored. Interviews with eight practitioners were conducted using 10 semi-structured open-ended questions via videoconferencing (Zoom), and transcription was analyzed thematically. The study's findings identified burnout factors such as isolation, increased client volume, and lack of peer consultation, with emotional exhaustion stemming from work overload. Despite these challenges, many practitioners reported improved personal accomplishment and competence. Recommendations included prioritizing self-care, offering flexible scheduling, and providing additional support for practitioners in community health and hospital settings. This study’s potential for positive social change lies in raising awareness among practitioners and organizations about recognizing and managing burnout, especially during future waves of the COVID-19 pandemic or other State of Emergency Crises.

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