Date of Conferral
8-21-2025
Degree
Doctor of Nursing Practice (DNP)
School
Nursing
Advisor
Dr. Barbara Gross
Abstract
Summary I conducted this evaluation of a quality improvement initiative at a family mental health service center aimed to enhance patient engagement and satisfaction in psychiatric care through patient-centered approaches. The practice problem addressed in this project was the lack of patient engagement and satisfaction. This issue is critical to address within the context of nursing practice because patient-centered care is fundamental to improving clinical outcomes, patient satisfaction, and overall quality of care. The practice-focused question was: How can patient-centered approaches enhance patient engagement and satisfaction in psychiatric care? In the project, I focused on evaluating the impact of patient-centered care strategies. Data collection methods included review of deidentified data obtained from surveys, interviews with patients and staff, and observational assessments. I employed descriptive statistical analysis to measure pre- and post-implementation changes in patient satisfaction and engagement. Qualitative analysis was used to identify barriers to patient-centered care. Implementation of patient-centered care approaches led to increase in patient engagement scores from a mean of 3.2 to 4.5 on a 5-point scale, while patient satisfaction scores improved from 3.5 to 4.6. Key strategies included personalized care plans, enhanced communication, and involving patients in decision making. Barriers included staff resistance and resource constraints. Project outcomes included staff training, revised protocols, and improved feedback tools. Recommendations include ongoing staff training and securing resources to sustain improvements. This project can serve as a model for enhancing social change by adopting patient-centered care principles and advocating for a healthcare system that prioritizes patient needs and experiences.
Recommended Citation
ATTAH, NNENNA, "Implementation of Patient-Centered Approaches to Enhance Engagement and Satisfaction in Psychiatric Care Within a Family Mental Health Service" (2025). Walden Dissertations and Doctoral Studies. 18288.
https://scholarworks.waldenu.edu/dissertations/18288
