Date of Conferral

2016

Degree

Doctor of Nursing Practice (DNP)

School

Nursing

Advisor

Marilyn Murphy

Abstract

Abstract

Miscommunication or omission of critical patient information contributes to preventable

medical errors that result in 98,000 patient deaths each year. The hand-off

communication process creates a critical time for the patient as necessary information for

the continuity of care must be communicated. The purpose of this practice project was to

evaluate the nurses' perception of the current hand-off communication process before and

after an educational intervention and implementation of the I-5 Verification of

Information Tool. Registered nurses were asked to complete a pre survey of their

perception of the current hand-off communication process, followed by an educational

power point describing the I-5 Verification of Information Tool. Participants utilized the

I-5 Verification of Information Tool during hand-off over a 3-week period, and then were

asked to complete a post survey to evaluate the nurses' perception of the hand-off process

including of the I-5 Verification of Information Tool. A paired t test was used to

determine if there was a difference in the nurses' perception of the current hand-off

communication process before and after an educational intervention and implementation

of the I-5 Verification of Information Tool. Although there was no statistically significant

difference in the pre- and post-survey scores, post survey results demonstrated clinical

significance. This project has implications for positive social change by addressing nurse

communication as a method to improve the quality of hand-off reports, which has the

potential to reduce medical errors and improve patient outcomes.

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