Date of Conferral

3-13-2025

Degree

Doctor of Business Administration (D.B.A.)

School

Management

Advisor

Gregory Uche

Abstract

Business leaders’ lack of effective outsourcing strategies often results in operational inefficiencies, such as increased costs, reduced profitability, and decreased organizational performance. Addressing this issue is critical to improving business outcomes and ensuring competitive advantage in a globalized market. Grounded in the analytic balanced scorecard theory, the purpose of this qualitative single case study was to explore the effective strategies business leaders in the IT department at a large educational institution in Los Angeles, California use to address outsourcing failures. The participants were three business leaders who successfully employed effective strategies to mitigate outsourcing failures. Data were collected from semistructured interviews, company archival documents, and field notes and were analyzed using thematic data analysis. Four themes emerged: effective communication, vendor selection and relationship, training and business culture, and clear contract terms and finance. A key recommendation for business leaders is to establish guidelines and resources for adequate training and cultural awareness to mitigate outsourcing failures and enhance productivity. The implications for positive social change include the potential to improve business performance, thereby fostering job creation, facilitating knowledge transfer, supporting environmental sustainability initiatives, enhancing social amenities and welfare, and advancing the socioeconomic development of underserved communities.

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