"The Relationship Between Patient-Provider Communication and Provider T" by Kamesha Turner Roberts

Date of Conferral

1-28-2025

Degree

Doctor of Healthcare Administration (D.H.A.)

School

Health Services

Advisor

Donna Clews

Abstract

Lack of trust in the healthcare system remains a psychosocial influence of reduced routine cancer screening in the United States. Using the Health Information National Trends Survey (HINTS) 6, the specific research problem that was addressed through this study was whether there was a statistically significant relationship between patient-provider communication and provider trust for cancer-related information among African Americans residing in the mid-Atlantic region of the United States. The purpose of this quantitative, retrospective study was to examine the relationship between patient-provider communication and provider trust for cancer-related information. The theory that grounded this study was Donabedian’s conceptual model and its three different elements: structure, process, and outcome, all of which contribute to the quality of patient care. For this study, the structure consisted of the provider’s office, the process consisted of patient-provider communication, and the outcome consisted of provider trust. A regression analysis of one research question found a statistically significant relationship between patient-provider communication and provider trust for cancer-related information (p < .001). Recommendations for future research include addressing successful and efficient communicative techniques for cancer screenings, improving provider trust in the African American population, and expanding this research to all minority groups. This study may impact positive social change by adding to the existing body of knowledge that examines the relationship between patient-provider communication and provider trust.

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