"The Mediating Role of Trust on Tacit Knowledge Sharing and Job Satisfa" by Shami Orinthea Miller

Date of Conferral

1-28-2025

Degree

Ph.D.

School

Psychology

Advisor

Richard Thompson

Abstract

Effective knowledge management is vital for organizational success. However, challenges in knowledge gaps arise when key individuals depart from their respective organizations and there is no effective knowledge management system. This study was an exploration of the nuanced relationship among trust, tacit knowledge sharing, and job satisfaction in the life insurance industry. Trust, job satisfaction, and tacit knowledge sharing are critical components in organizational dynamics. Tacit knowledge sharing is difficult to codify, and employees might be motivated to share their know-how on the basis of anticipated benefits and reciprocal interactions. On the other hand, research that explores the relationship between tacit knowledge sharing and job satisfaction remains limited. In this study, the theories of social exchange and expectancy were used as a framework to investigate the motivations behind knowledge-sharing behaviors. A correlational design was used to explore the interplay among trust, tacit knowledge sharing, and job satisfaction. Full-time sales representatives with at least 1 year tenure participated in online surveys. The sample was selected based on convenience and regression analysis was used to explore the relationships between the variables while controlling for confounding variables. The findings of the study indicated that trust did not have a significant mediating effect on tacit knowledge sharing and job satisfaction. The results of the study will provide insights to leaders, on organizational strategies to foster trust, tacit knowledge sharing, and to enhance workplace satisfaction.

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