Date of Conferral

11-13-2024

Degree

Doctor of Psychology (Psy.D.)

School

Psychology

Advisor

Derek Rodhe

Abstract

High turnover rates and burnout among minority direct care staff are global concerns in the behavioral health industry, particularly in long-term facilities. As the population of elderly citizens continues to expand, the demand for non-medical services by direct care staff is projected to increase by 2050. However, this industry is facing a critical shortage and must find a solution to meet the needs of the vulnerable in the coming decades. This case study addresses burnout and turnover among minority home health aides (HHA) in Southeast U.S. behavioral health organizations. It explores solutions through evaluation, analysis, and recommendation, anchored in the Baldrige Excellence Framework. The study involved semi-structured interviews with organizational leaders and a review of internal records, focusing on the significant role minorities play in the direct care of elderly and disabled individuals. The analysis revealed ten themes: application engagement, standardized procedure, mission, vision and values, recognition and reward, wage and benefits, career advancement, performance improvement, supportive work environment, leadership and communication, and inclusivity. Based on the themes, actionable recommendations need to be implemented. The recommendations, when implemented, hold the potential to significantly strengthen the organization and contribute to the organization’s overall wellness while creating positive social change in the workforce.

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