Date of Conferral

11-14-2024

Degree

Doctor of Healthcare Administration (D.H.A.)

School

Health Services

Advisor

Cheryl Cullen

Abstract

The specific research problem addressed through this study was that health disparities continue to rise due to inconsistent use of MyChart. The purpose of this quantitative correlational study was to examine the relationship, if any, between the dependent variables of patient MyChart use and activation and the independent variables of age, race, and type of healthcare coverage at a general hospital with over 300 beds located in the Northeastern region of the United States and not been previously used for research. The conceptual framework guiding this research was Antonio and Petrovskaya’s electronic health equity framework (eHEF), which arises from the public health perspective. A convenience sample was taken from a dataset of secondary data and included participants selected at random from a dataset of patients visiting a healthcare institution between January 1, 2021, and December 31, 2021. The sample size for this study included 34,002 participants. The data collected and analyzed provided evidence regarding a relationship between activation and use of MyChart and variables of age, race, and healthcare coverage. The findings from this research may support achieving positive social change and may inform healthcare administrators seeking to better connect patients with their MyChart through understanding the factors that relate to MyChart use and activation.

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